Terms of Service

Effective April 22, 2026. These terms govern your use of initrode-it.com and the services described on it. Questions: (888) 886-3928.

1. Overview

These Terms of Service (“Terms”) apply to the website at initrode-it.com (the “Site”) and to the advisory services described on the Site. By accessing the Site or engaging Initrode for services, you agree to these Terms. If you do not agree, please do not use the Site.

2. About Initrode

Initrode is an advisory firm based in Canada. We provide AI implementation, visibility, training, and operational services described in our Services section. Our legal entity details and contact information are listed at the bottom of these Terms.

3. Scope of these Terms

These Terms govern general use of the Site and general interactions with Initrode. For specific engagements (AI Implementation, AI Training, AI Visibility, AI-Augmented Helpdesk, AIOps, or other paid work), we enter into a separate written engagement agreement that defines scope, fees, timelines, and deliverables. If there is a conflict between these Terms and a signed engagement agreement, the engagement agreement controls.

4. Use of the Site

You agree to use the Site only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the Site. You agree not to:

  • Attempt to gain unauthorized access to the Site or its underlying systems.
  • Interfere with the Site’s operation, including through automated scraping at a rate that materially affects performance.
  • Use the Site to transmit malicious code, harassment, or unlawful content.
  • Impersonate Initrode or our team, or misrepresent your affiliation.
  • Reproduce, redistribute, or create derivative works of Site content in a way that exceeds fair use or a specific licence we grant.

5. Intellectual property

The Site, its content, and the Initrode name, logo, and service marks are owned by Initrode or our licensors. Nothing on the Site grants you a licence to reproduce or redistribute our content except for reasonable personal, educational, or editorial use with attribution.

In engagements, intellectual-property ownership is defined in the engagement agreement. Generally, customer-specific deliverables belong to the customer on full payment; reusable IP we develop or bring to the engagement (methodology, frameworks, templates, evaluation harnesses) remains ours, with the customer granted the necessary licence to use it in their business.

6. AI and automated tooling

This Site describes AI advisory services. Initrode uses AI tools in the delivery of our work, including for research, content drafting, evaluation, and automation. We apply human oversight to the output of AI tools where accuracy, judgement, or compliance depends on it. Any factual claims, numeric data, or recommendations published on the Site or delivered in engagements are reviewed by humans before delivery.

Content on the Site is informational. It is not professional advice, and it is not a substitute for advice tailored to your specific situation. If your situation involves legal, financial, medical, or regulated matters, consult a qualified professional.

7. Third-party services and links

The Site may link to or reference third-party services (for example, our partner Classified Intelligence, analytics providers, scheduling tools, or research publishers we cite). Initrode is not responsible for the content, terms, or practices of those third parties. Your use of their services is governed by their own terms.

8. Disclaimers

The Site and its content are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, Initrode disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade.

We do not warrant that the Site will be uninterrupted, error-free, or free of harmful components, or that any Site content will be accurate, current, or complete. Market data, statistics, and third-party references cited on the Site are believed to be accurate at the time of publication but may change or be superseded by later research.

9. Limitation of liability

To the fullest extent permitted by law, Initrode and our directors, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or goodwill, arising out of or relating to your use of the Site or any services described on it, whether based on contract, tort, statute, or any other legal theory, and whether or not we have been advised of the possibility of such damages.

Where liability cannot be excluded by law, our total aggregate liability arising out of or relating to the Site will not exceed one hundred Canadian dollars (CAD $100). For paid engagements, liability is governed by the engagement agreement and its limitation-of-liability provisions, which typically cap liability at fees paid under the engagement.

10. Indemnification

You agree to defend, indemnify, and hold harmless Initrode and our directors, officers, employees, and agents from any claim, loss, liability, or expense (including reasonable legal fees) arising from your breach of these Terms, your violation of applicable law, or your infringement of any third-party right in connection with your use of the Site.

11. Termination

We may suspend or terminate your access to the Site at any time, with or without notice, if we reasonably believe you have violated these Terms or applicable law. Termination of Site access does not affect any separate engagement agreement unless expressly stated.

12. Governing law

These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict-of-laws principles. Any legal action relating to these Terms or the Site will be brought exclusively in the courts located in Alberta, and you consent to the jurisdiction of those courts.

13. Dispute resolution

Before starting formal legal proceedings, the parties agree to attempt to resolve any dispute through good-faith discussion for at least 30 days after written notice of the dispute. If the dispute is not resolved through discussion, either party may pursue remedies in the courts identified in section 12.

14. Changes to these Terms

We may update these Terms from time to time. We will update the effective date at the top of the Terms, and for material changes we will give reasonable notice. Continued use of the Site after an update constitutes acceptance of the updated Terms.

15. Entire agreement and severability

These Terms, together with our Privacy Policy, Cookie Policy, and any signed engagement agreement, form the entire agreement between you and Initrode regarding your use of the Site. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions continue in full force and effect.

16. Contact

Questions about these Terms:
(888) 886-3928 (Answered by Bella, our virtual agent.)